1. Perishable Goods Policy

At Relifish, we and our independent sellers are committed to providing the freshest, morning-fresh seafood direct from the docks. Because fresh raw fish, shellfish, and seafood are highly perishable food items, standard e-commerce return policies do not apply.

Once seafood is prepared (scaled, gutted, cleaned, or cut) and dispatched/ready for pickup, we cannot accept returns or support change-of-mind cancellations.

2. Cancellation Policy

For Same-Day Orders

• Same-day orders are prepared and dispatched/made ready for pickup immediately after the seller confirms the order.
• Cancellations are not permitted once the seller changes the order status to "Preparing" or "Ready."

For Pre-Orders (Tomorrow's Catch)

• Before Cutoff: You can cancel your pre-order freely at any time before the seller's daily cutoff window (e.g., 10 PM or 11 PM as shown on their shop page). Any pre-paid amount will be refunded in full.
• Price Confirmation Window: Since pre-order prices depend on the morning landing, the seller will verify and update the final morning price once the catch is landed. You have a cancellation window to reject and cancel the pre-order with a single tap if you do not agree with the updated morning price, which will trigger a full refund of your pre-paid amount.
• Partial Refunds for Lower Prices: When you place a pre-order, you pay the maximum estimated price upfront. If the final confirmed morning price is lower than what you paid, the remaining amount (the difference) will be automatically refunded to your original payment method.
• After Cutoff & Preparation: Pre-orders cannot be cancelled after the morning cutoff/price acceptance has passed and preparation has commenced.

Seller Cancellations

Sellers make every effort to fulfill all accepted pre-orders. However, because we rely on real daily catches, a seller may cancel your order if:

• The specific species of fish was not caught or landed that morning.
• The morning landing fails to meet quality, freshness, or food safety standards.
• Severe weather or sea conditions restrict fishermen from going out.

If a seller cancels your order, you will be notified immediately via push notifications/WhatsApp, and any advance digital payments will be refunded in full.

3. Quality, Weight & Freshness Disputes

We pride ourselves on connects that bring you morning-fresh seafood. To ensure complete satisfaction, please adhere to the following:

• Inspection at Receipt: Buyers must inspect the seafood's freshness, cuts, cleaning, and weight immediately upon home delivery or self-pickup.
• Immediate Reporting: If you receive the incorrect species, incorrect weight, poor cleaning, or are unsatisfied with the quality, you must notify the seller immediately upon receipt.
• Resolution: Since online payments are processed securely through our platform via Razorpay, all approved refunds (for cancellations, missing items, or verified quality disputes) will be initiated by Relifish back to your original payment method. We will assist in coordinating with the seller to resolve the dispute and ensure you are credited promptly.

4. Refund Processing (If Applicable)

• Once a refund is approved by the seller or our support team, Relifish will initiate the refund through our payment gateway (Razorpay).
• The refunded amount will be credited back to your original payment method (UPI account, credit/debit card, or net banking) typically within 5 to 7 business days, depending on your bank's processing time.
• For orders paid in cash on delivery, any approved refunds will be processed via a UPI transfer to the buyer's verified bank account.

5. Support & Assistance

If you have any issues reaching your seller or resolving a dispute, our customer support team is here to help guide you. Contact us at:

Relifish · Mumbai, India · relifishstore@gmail.com